New Airport App. for personal passenger service.

Appear on the PC or Tablet of the Passenger. Live. With aligned eye-contact. 

ASSIST Mobile™ is changing the way to interact with passengers at Airports. Allow high quality personal interaction with the passengers. No more need for Information Counters.
Brussels, Belgium (July 17, 2013) Today, Teleportel announced ASSIST Mobile ™ : a cloud-based video communication system; designed for high-quality passenger interaction on the PC or Tablet.

ASSIST Mobile™ (the ‘Mobile’ version of Airport and Station Service and Information System for Travelers ) enables airports, airlines and service providers to expand their scope to include interactive, live video communication with the passengers.  ASSIST Mobile™ - designed specifically for Airports and Airlines - uses the underlying Teleportel video communication solution of ‘Attended By Humans’ (

The passenger chooses between viewing pre-recorded content or connecting live with a real person. The passenger  deploys his/her  PC or Tablet using WiFi or 4G. There is need to download any software! The service information agents can simply  connect from their existing workstations. Without the need of specialized hardware or software !  An optional patented device is available to ensure alignment of eye-contact with the passenger. Genuine eye-contact does make a big difference !

The  new ASSIST Mobile ™  system  includes : high quality video communication,  intelligent ‘skills based’ routing (which service agent takes which passenger request),  media player,  flexible and instant reporting for the management,   etc. .. The ‘cloud’ server manages the whole process.

For more information and

Teleportel Europe NV
Tel. + 32 (0) 2 478 90 80
Email :

Teleportel has been pioneering with Virtual Teleportation™ applications as its core business. Since 2001.

The Suite of Airport Information Technologies offers a complete solution for high quality passengers information.

Brussels, Belgium (May 15th, 2013) Teleportel – active in video communication since 2001-  specialist in Airport Information Systems is proud to announce the Self Service Information Kiosk.                                                                 

The Self Service Information Kiosk  is changing the way passengers are informed at airports.                                  No service agents are involved. The Kiosk covers the lionshare of the passengers requests.                     
This innovative solution offers instant, easy-to-access and up-to-date information at a low cost.

ASSIST™ (Airport and Station Service and Information System for Travelers ) is a complete  Information  Suite of solutions enabling  airports, stations, airlines and passengers’ service providers to expand their scope to include interactive, video communications with the passengers.  Compelling benefits include : optimal use of back office staff, low cost of ownership, total acceptance by passengers and  limited space requirements. This results in immediate, lasting cost savings, higher productivity and improved passenger service.

Today, a new member of ASSIST, the Airport Information Suite ™ has been announced.

On an easy-to-use touchscreen, the passenger selects the prefered language and chooses from a list of ‘Frequently Asked Questions’.  However, the information can also include unexpected events : strikes, crashes, security alterts, etc…

Alternatively, the passenger can also use the boarding pass to access the ‘GateFinder  facility’ of the Self-Service Kiosk. In response to the boarding pass, the Kiosk provides instant Information such as boarding time, the route, time to get there, etc.. The passenger uses the ‘classic’ boarding pass or the smartphone with the scan code.

The Information provided to the passenger can be in the form of pre-recorded video images .              Or it could simply show the lay-out of ‘how to get there’ on the main display.   The  map could be printed out too. On the ‘ itinerary’ , additional information such as location of toilets, promotional information, etc… can be added if required.

The Kiosk is permanently in communication with the  central database of the Airport or the Airline.                As a result, it will provide the most up-to-date  information at any time. Updating new information is  completely automatic but it can also be done ad-hoc and manually by a staff member ; on-the-fly.

The system measures and reports the utilization of the Kiosks and customer satisfaction ratings. Using this information, the content and the Information processes can be continuously improved. This tightens the management control and aids to control service quality levels and costs.