London Gatwick selects MTrust to transform its ID Centre

Human Recognition Systems’ (HRS) MTrust will reduce pass rejections and waiting times, streamlining the ID Centres operations to increase security and improve service

London Gatwick Airports has selected MTrust, a revolutionary Airport ID Pass Application vetting and issuance solution, hosted in the Cloud. MTrust provides streamlined ID Pass management with absolute certainty of identity. Developed in close partnership with the UK’s second largest airport, MTrust is now live with 2,500 Authorised signatories, providing them with the tools they need to submit and track pass applications.

Neil Norman, CEO at HRS, said, “We decided it was time to re-evaluate and re-think (and not just automate) the existing 25 year old Airport ID pass process and improve it for all stakeholders. We believe airports, on-airport companies and other stakeholders need a new, community and industry wide, solution that can create improved security, customer service and efficiency. And that is exactly what we have created with MTrust”

As Michael Ibbitson, CIO at Gatwick explained, “As we look towards 45m passengers and a 2nd runway it’s important to be ready for growth and a significant increase in the number of people that will require an airport pass. By 2021/22 we want to be in a position to handle 40m passengers a year, whilst creating an additional 1,200 on-airport jobs. So when Human Recognition Systems approached us about MTrust, the benefits of the system to not just ourselves, but to our partners and on-airport customers were obvious.”

“MTrust will enable us to issue passes faster, whilst taking the frustrations away from our on-airport customers and at the same time improving security and reducing insider threat.”

Michael Ibbitson continued, “By allowing us to deliver a better service, MTrust has reaffirmed our commitment to our key aims of building strong and constructive relationships with our stakeholders, increasing value and efficiency and developing the best people, processes and technology.”

To find out more visit or follow HRS on Twitter: @HRS_biometrics.

Picture caption: MTrust can be securely accessed from anywhere on any device.

HRS recognises aviation as key identity management market with company board appointment
Jim Slevin, Aviation Managing Director at HRS, perfectly placed to drive strategic growth within sector
Human Recognition Systems (HRS), a market leader in Identity Assured Management (I AM) solutions, is pleased to announce it has appointed Aviation Managing Director Jim Slevin to its board with immediate effect. The announcement recognises the company’s commitment to delivering unique and personalised airport passenger experiences and supporting the aviation industry to drive operational benefits and improved security through proven biometric and analytic technology.
HRS has enabled some of the UK’s leading airports including London Gatwick, Edinburgh and London City Airport to apply intelligent criteria to both staff and passengers, with Jim Slevin playing a key role in driving HRS’ success within the aviation industry. In addition to providing strategic insight, the board appointment will ensure representation of HRS’ aviation business unit which is a key element of the company’s future strategy. The heightened visibility within the organisation’s leadership team will further bolster HRS’ support of existing aviation customers as well as its continued growth within the sector.
Jim brings extensive experience to the board having spent more than twenty years working within the aviation sector in a range of technical and management roles, including Group Security Risk and Identity Manager at BAA. He became Aviation Managing Director at HRS in 2013 after five years as the company’s Transport Business Development Manager and Aviation Business Unit Manager.
“My appointment recognises the growth of the aviation division of our business at HRS and how important this sector is for the company going forward,” states Jim Slevin. “Ensuring the right person, with the right capabilities, is in the right place at the right time is absolutely critical to the aviation sector and our vision of a future airport that offers an end-to-end biometric passenger experience is key to achieving this. As such, my role on the board provides me with the perfect platform through which to drive this activity forward.”
Jim Slevin’s appointment follows the recent news that company founder Neil Norman has been re-appointed as HRS’ Chief Executive, with a key aim of establishing the company’s I AM product suite as the global standard for the safe and effective management of controlled working environments such as airports.
“Neil Norman’s passionate and committed character is a very positive influence on the company and I’m pleased to now be working at board level alongside him,” adds Jim Slevin. “Through my appointment there is now a balanced set of dynamics on the board and a complementary set of skills and knowledge that we share between us. It’s a pleasure and a privilege to be invited to join such a dedicated team.”
To find out more visit or follow HRS on Twitter: @HRS_biometrics.
Picture caption:
Jim Slevin, Aviation Managing Director of Human Recognition Systems, has been appointed to the company’s board with immediate

Human Recognition Systems’ new CEO Neil Norman primes business for growth with Identity Assured Management product suite

I AM solution offers individual identification certainty to the aviation sector

Human Recognition Systems (HRS) is pleased to announce that Neil Norman, the company’s innovative founder, has been re-appointed as Chief Executive Officer with immediate effect. Neil Norman’s appointment will be instrumental in establishing HRS’ Identity Assured Management (I AM) product suite as the global standard for the safe and effective management of controlled working environments.

Neil has worked closely over the past year with predecessor John Tonkiss to develop a new and exciting strategic vision for the company, repurposing HRS with a renewed goal as a provider of enterprise-class identity assured products for controlled working environments. HRS’ I AM solution is built on the core functions of trusted identity, certified capability and verified access and has been developed specifically for use by the aviation, construction and oil and gas sectors. Utilising biometric technology, I AM delivers absolute certainty of individual identification and mitigates risk for companies by ensuring that the right person, with the right skills, is working in the right place at the right time.

“2014 represents the launch and realisation of the I AM strategy, enabling a long-held vision to bring enterprise class, biometrical-enabled, industry-focussed solutions to market and establish Human Recognition Systems as a world leader in large-scale, non-Government Commercial Off-The-Shelf solutions,” states Neil Norman. “With the launch of I AM, we continue our commitment to constant technological innovation through the development of robust and secure ways to manage identity, and as CEO I will ensure that the I AM strategy is driven primarily by the cloud-enablement of HRS’s core platforms MTrust, MSite, MFlow and MForce over the course of 2014.”

John Tonkiss, who is moving on to join the Board of McCarthy & Stone and will continue to work with Neil Norman on the future strategy of HRS, states, “I inherited a highly innovative and entrepreneurial business and I am confident that I am leaving a refreshed company that has a clear vision and a new commercial platform ready to scale. My contribution is complete and I now pass over to Neil Norman whose passion and knowledge of the business will enable the realisation of the I AM Strategy.”

“I have been honoured to work with, observe and learn from an incredible talent in John Tonkiss, and now have the opportunity to apply these learnings to a strategy I believe will put HRS on the global map,” adds Neil Norman. “Expect to hear a lot about our I AM Strategy as it unfolds and it comes alive in the form of products. The innovation that the market and our customers have come to expect is about to go into hyper drive and we intend to drive development and adoption of biometric solutions in the commercial sector, stealing the limelight from the large-scale public sector programmes. Watch this space for some big announcements and contract awards.”

To find out more visit or follow HRS on Twitter: @HRS_biometrics.

New senior appointments bolster aviation business at Human Recognition Systems

Addition of aviation experts will further boost sector expertise and strengthen provision of biometric solutions for airports seeking to improve efficiency and passenger experience

Human Recognition Systems (HRS), a leader in total biometric solutions, has strengthened its expertise and service offering to the aviation industry with a series of new senior appointments. HRS has been responsible for delivering an enhanced passenger experience at some of the world’s busiest airports, and it is anticipated the new personnel will enhance the company’s support of existing aviation customers.

Jim Slevin appointed as Aviation Managing Director
After five years as the company’s Transport Business Manager and Aviation Business Unit Manager, Jim Slevin has been appointed Aviation Managing Director at HRS. Bringing extensive experience to the role, Jim’s tenure at HRS has seen him focusing on the delivery of aviation projects and consultancy with clients at airports including London Gatwick, Manchester, Newcastle, Edinburgh, London City, Bristol, Belfast International and Liverpool John Lennon. Prior to joining HRS in 2008, Jim spent more than twenty years working within the aviation industry in a range of technical and management roles, latterly as Group Security Risk and Identity Manager at BAA.

“The evolution of my role marks an exciting time in terms of business growth and development,” comments Jim Slevin. “HRS’ aviation MFlow suite is already delivering enhanced security, passenger experience and operational efficiency to a number of major airports. Going forward, we will focus on supporting our existing customers whilst extending the capability and customer base for our solutions, further demonstrating their wider business benefits.”

Stuart Wilkinson has also joined the company as Aviation Head of Operations/Project Director. Having previously worked as a consultant to the Home Office, leading on the re-engagement and enhanced development of the e-Borders (Border Security) programme, Stuart realised a £2.5m cost saving whilst increasing the effectiveness of existing IT infrastructure. Stuart also brings experience as a Programme Manager for Raytheon Systems’ Eurofighter IFF Programme, engaging with a multi-cultural portfolio of aviation carriers and IT system suppliers to manage the delivery of technical installation.  

“The innovative technology drew me to HRS – it’s the most successful and biggest UK company in its field,” said Stuart. “I was particularly interested in the company’s commitment to driving efficiencies across the aviation sector, not simply in border control. Having been integral to the implementation of the e-Borders programme, I have extensive contacts worldwide within border security and the aviation/airport industry, so I look forward to exercising this expertise with HRS to the benefit of our customers.”

The aviation team at HRS has also seen the appointment of Aviation Project Manager Damian Donnelly.  An experienced Project Manager, Damian has worked remotely and on site across Europe, Africa and Asia liaising with customers and coordinating teams using collaboration tools and agile methodology in the delivery of biometric solutions.
“We already have major deployments within some of the busiest airports and we look forward to expanding this in the future with the help of these new appointments,”
states John Tonkiss, Chief Executive Officer of HRS, who has guided much of the company’s strategy for growth in aviation over the past year and who will now concentrate on organisational leadership. “Working in close collaboration with the aviation industry, our innovative and proven solutions increase operational efficiency, retail conversion and security effectiveness, all of which ultimately enables a world-class passenger experience.”

HRS has also strengthened the construction team with Wendy Dorosz, appointed as HRS’ Business Development for Construction and Mohammad Rizwan as Installation Engineer; whilst  in Finance Tony Jones joins as Finance Controller.

To find out more visit or follow HRS on Twitter: @HRS_biometrics.

Picture caption:  Jim Slevin has been appointed Aviation Managing Director at Human Recognition Systems.

For further information please contact:
Media Safari
Matt King / Marc Gossage
T: +44 (0)1225 471202

Human Recognition Systems
Ian Cushion
T: 0151 254 2888

About Human Recognition Systems
Human Recognition Systems (HRS) is a leader in total biometric solutions. It provides innovative and trusted solutions built on extensive expertise in biometric technology combined with hassle free integrated design, installation and support. HRS serves global growth industries where physical identity assurance is of paramount importance with particular expertise in the aviation, construction and education sectors.

HRS has delivered the technology underpinning 4 of the largest biometric deployments in the UK including at the London 2012 Olympic Village. HRS enables its clients to confidently and efficiently manage risk by enabling real time control of operational activities and ensuring ongoing compliance. With HRS’ solutions clients can measure, inform and improve enterprise performance through applied identity assurance.

Biometrics: The flight path to ticketless travel

Human Recognition Systems sets out its vision for the future of air travel and highlights the technology that is already making the future a reality

Human Recognition Systems (HRS), a leader in total biometric solutions, has been working with some of the UK’s largest international airports for over 10 years and is behind some of the most groundbreaking face and iris recognition projects at airports including London Gatwick and Edinburgh Airport.

HRS’ proven identify management solutions enable airports to deliver a personalised passenger experience while increasing security, operational efficiency and retail conversion. The company’s ultimate goal is for a biometric end-to-end enabled airport that supports the vision of ‘ticketless travel’.

“A fully biometrically-enabled airport has the potential to make the passenger journey much simpler and more secure. These solutions lead to huge operational efficiencies by increasing self-service automation and reducing footprint,” explains, Jim Slevin, Aviation Business Unit Manager at Human Recognition Systems. “The MFlow Journey solution deployed at Edinburgh Airport is a clear example of how biometrics drives efficiency.” 

The state-of-the-art passive facial recognition system at Edinburgh Airport is designed to drive the airport’s passenger flow and queue management. The unique system measures and displays the journey time of people passing through security, providing real-time information on passenger numbers without reliance on WiFi or Bluetooth technology. As a result, the airport is able to react quickly to bottlenecks with additional staff or more screening lanes, which in turn improves the passenger experience by reducing queues and increasing the amount of time spent in retail areas.

“Having seen the successful implementation of MFlow Journey at other Global Infrastructure Partner operated airports, Edinburgh Airport was keen to use the system to reduce queuing times at peak hours,” explains Jim Slevin. “The system may be deployed as a complete end-to-end solution, from check in to departure, in combination with other products in the MFlow suite. Together they utilise a variety of proven biometric and analytic technology to deliver robust airport access control solutions and move us closer to ‘ticketless travel’.” 

HRS’ world-first deployment of an automated self-service boarding system at London Gatwick also demonstrates this move towards ‘ticketless travel’. Enrolled passengers on selected flights were invited to use a biometric access control system that enabled them to use self-service bag drops and pass through automated e-gates to board the aircraft. By associating an encrypted iris photograph with the passenger’s boarding pass to simultaneously reaffirm a passenger’s identity, full compliance with aviation security regulations was assured.

The autoboarding project followed another earlier pioneering trial at London Gatwick that allowed HRS to showcase the potential for airport biometrics to personalise each person’s journey. Using facial recognition to identify the enrolled passenger at the car park barrier, they were automatically notified of relevant journey details – e.g. check-in desk number, tailored retail offers etc. – via a smartphone app. The personalised updates continued once inside as the passenger’s face was biometrically registered at specific waypoints.

“Knowing who a customer is and having relevant information about that person provides numerous potential benefits and new opportunities for airports,” comments Jim Slevin. “For example, creating personalised journey information and retail offers, risk-based security screening and secure pre-border clearance at the point of departure.”

Without doubt, airports are increasingly turning to biometric solutions to help improve the passenger experience, create efficiencies, measure passenger flow and reduce passenger queue times. As such solutions become more commonplace within security and immigration, HRS predicts that there will be an increased willingness, and increasingly a necessity, from airports to adopt platform solutions to realise benefits across the airport.

As well as helping address the security and commercial challenges facing airports, end-to-end platforms that grow in functionality will have the capability to respond to the growing demand from passengers for fast and efficient self-service solutions and, in doing so, bring the aviation industry closer to a future of ‘ticketless travel’. or call 0151 254 2888 for more information.