Hertz Selects ARINC's Digital Signage for Enhanced Customer Service
microFIDS Digital Signage Solution to Provide Flight Details to Rental Customers
Annapolis, Maryland, USA, December 3, 2013 — Hertz (NYSE:HTZ), the world's largest car rental company, and ARINC Incorporated announced today that Hertz has selected ARINC's microFIDS digital signage solution to provide up-to-the minute access to flight information at its San Diego Airport location. The microFIDS units are part of Hertz's re-branding effort that harness the latest in technology to re-invent the car rental experience and provide customers with a new and improved way to rent cars.
"Hertz is reinventing the car rental experience with a goal to make our customer's travel experience as easy as possible," said Hertz Chief Information Officer, David Trimm. "With microFIDS, we have found a cost-effective way of giving customers the information they need, right when they need it. Customers at our San Diego location have complimented the system and Hertz for making important flight information available as they plan their return trip to the airport terminal."
Hertz has redesigned its San Diego Airport facility to provide technology that makes the car-rental process faster, easier and more flexible. With microFIDS from ARINC, Hertz is deploying up-to-the minute flight, weather and destination information outside the rental office so passengers can see critical travel-related information while on-the-go.
"Hertz is employing a number of key technologies to improve its customers' travel experience," said Christopher Forrest, Managing Director at ARINC Managed Services. "By using ARINC's digital signage solution to provide important information, Hertz is taking one more to step to make their customers' travel easier and less stressful."
microFIDS have rugged outdoor screens and can be placed outside of rental offices or in parking areas. For travelers arriving at the airport, microFIDS provide the first opportunity to see their flight status. The units can display content in addition to flight information, such as advertising and airport information. microFIDS offer a unique advantage over other digital signage solutions because the ease of installation and user-friendly interface makes content updates simple to implement. "Deploying microFIDS is very straightforward and because everything is web-based, it's up and running immediately after installation," adds Forrest.
In addition to providing flight, weather and destination information via the microFIDS Signage, Hertz's San Diego location has been re-designed to streamline the rental experience. The facility makeover takes into consideration the common road trip staples, tools and services typically desired by travelers, and offer the following to help enhance the travel experience:
Bus Tracking: Working with its leasing company, Donlen, Hertz is piloting new telematics for its busses. With smarter tracking, customers have access to an app that enables them to see how many minutes until a Hertz bus will be at the terminal. The system helps bus drivers identify where customers need to be picked up creating a more efficient bussing system and decreasing the amount of fuel used.
On-Site Retail: Forgot something? The “Road Trip by Hertz” retail station offers customers food and drinks and essential travel supplies—everything from maps and sunscreen to charging cords and beach bags. Luggage, clothing and accessories are also available to make the experience a one-stop-shop for both families and the business traveler.
On-Site Technology Tools: After a long flight, customers can take a break and recharge their electronic equipment. Additionally, they can interact with an iPad station to access the latest travel apps, entertain kids with games, and book a Hertz reservation, among other things.,
On-Site Business Tools: Customers can print on-site and access FedEx directly inside the store to send important documents and packages.,
Dramatic Vehicle Displays: New vehicle displays showcase Hertz’s unique and exciting rental cars – such as the Hertz Penske GT in the U.S. – that have been added to raise visibility of the company’s expanding fleet options among customers, a further connect with car lovers.,
Sustainability Leadership: The facility transformations also adhere to the company’s commitment to global sustainability best practices.
To see Hertz's newly redesigned locations, visit: http://www.multivu.com/mnr/51469-hertz-road-trip-retail-stations-bus-tracking-system-new-app-travel
ARINC Awarded 'IT Service Provider of the Year' by Indira Gandhi International Airport 
Delhi, INDIA—ARINC Incorporated was awarded 'IT Service Provider of the Year' by Indira Gandhi International (IGI) Airport during their annual GMR-IGI Airport Business Partner Awards ceremony held recently in New Delhi.
The annual award recognizes the airport community's "best of the best" when it comes to service and operational excellence. Organized by Delhi International Airport Limited (DIAL), the awards were formally launched in December 2011 and have been held every year since.
“GMR-IGI Airport Awards are meant to recognize our business partners who deliver outstanding service,” said Mr. Indana Prabhakara Rao, Chief Executive Officer of DIAL.
"The awards are the first of their kind to be held in India and I am very pleased that ARINC has deservedly won this category and congratulate them on their achievements," he further added.
ARINC was amongst three finalists in its category. All nominees were evaluated independently by KMPG on the basis of their operating & financial performance and data collected against pre-defined parameters, before winners were announced. Several factors contributing to ARINC's win include how the company's systems and products have positively impacted airport operations and significantly reduced passenger processing times, leading to an enhanced passenger experience at IGI Airport.
"ARINC counts some of the biggest airlines and airports in the world as its customers. This accolade by the largest airport in India and one of the largest worldwide is important as it signifies ARINC's capability and commitment to delivering innovative and reliable end-to-end products and services with superior performance, quality and total customer satisfaction," said Mr. Michael DiGeorge, Managing Director of ARINC in Asia Pacific.
"ARINC is also committed to growing its business in India, an important market for us, and this award affirms our steady and sustainable growth in the country," Mr. DiGeorge added.
IGI Airport has been using ARINC's vMUSE™ common-use passenger processing system, SelfServ™ Kiosks for self-service check-in and BagLinkTM for baggage messaging since 2009, as well as a Baggage Reconciliation System deployed by ARINC. The company is also contracted to provide maintenance and support services to the airport, through subsidiary ARINC Managed Services.
ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 and AS9100:2009 Rev C certified.
